Discontinuation of Support via Email


On the 4th of May 2018, we will be making a change to how support is handled.

In order to tighten up security and streamline our support operations in preparation for the implementation of GDPR, we will be removing the ability to email in support requests. Email is not an infallible technology and there are instances where support requests have not reached our team. All support requests must be submitted by logging into our portal at https://www.unitedsupport.co.uk/.

We recommend that all customers login to their account to ensure they can access it before the 4th of May 2018. If you can login, there is nothing further that is required.

If you are unable to login to your account and the reset password method does not work, then please see the link below:Â

https://www.unitedsupport.co.uk/billing/index.php?rp=/knowledgebase/17/Helpdesk-Login-Problems.html

In addition, should you have any authorised contacts, please ensure that these are enabled within the customer portal and that they are able to login.

For details on adding new contacts, you can refer the knowledgebase article below:

https://www.unitedsupport.co.uk/billing/index.php?rp=/knowledgebase/1/Authorised-Contacts.html

Should you have any questions, you can open a support ticket by visiting https://www.unitedsupport.co.uk/

Thank you for your understanding.

United Hosting


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